The status 'exception' means that an unexpected event is preventing delivery of your package. Some examples include: A customs delay A holiday No one to accept delivery of your package Missing documentation, etc.

If you don't have access to a tracking number you can track your shipments online by the reference number assigned to your shipment. You can also use RedMercury Courier InSight® to track packages without a tracking number. RedMercury Courier InSight® is a value-added service that can provide eligible customers with a new level of visibility.

We are sorry to learn that you have cause to be disappointed with any aspect of our service as it is our commitment to deal with every query we receive in a professional and expedient manner. We regret any inconvenience caused by this incident.

As a service standard, RedMercury Courier requires a signature on all deliveries. However, in some circumstances you can allow RedMercury Courier to leave your package without a signature. Dependent on your delivery and shipment if you have a suitable secure location for the courier to leave your package safely, you may be able to provide a signed confirmation that authorises RedMercury Courier to leave your package as long as RedMercury Courier believes it is safe to do so. If you have received a sorry we missed you card, this can be used to leave the authorisation. Otherwise a signed note for the courier that they can take as evidence is also perfectly fine. Please Note that a shipment is only left without a signature in RedMercury Courier's sole discretion.

At RedMercury Courier, we strive to ensure that your shipments arrive at their destination on time so our Money Back Guarantee Policy(1) applies even if we miss our published or quoted delivery time by as little as 60 seconds. You can now use our Online Claims tool to submit a Money Back Guarantee refund request.